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The Snagg Flow
What happens after I submit a request?
A step-by-step walkthrough of the whole process.
› How does Snagg work?
Pick a service on our home page, answer a few quick questions, and submit your request. We'll confirm by text or email and take care of the rest.
› Do I need to create an account?
Nope. No login, no password, no app. Just your name and a way to reach you.
› Where do you operate?
Submit a request and we'll let you know if you're in our service zone.
› How do I pay?
We never ask for payment up front. After we confirm pricing for your request, we'll send a secure payment link by text or email.
› What is Express service?
Express ($10 extra) bumps your request to the front of the line. We aim to start within 60 minutes during business hours.
› Can I update my request after I submit it?
Yes — your confirmation page has an "I Need To Update My Request" button. Use it to message the team directly; we'll respond before the runner heads out.
› What can't Snagg do?
Runners never carry cash and won't pick up alcohol, tobacco, firearms, or prescription medications. Heavy-item runs are SUV-sized — no furniture, appliances, or moving-truck loads. Store-specific returns (vs. carrier returns) aren't included.
› Is my stuff safe?
Every Snagger is background-checked. If anything is ever damaged, we make it right.